Shipping, Cancellation & Refund Policy

Shipping

Sequel offers United States shipping for approved orders, fulfilled through licensed U.S. pharmacies. Available shipping options, delivery estimates, and any free-shipping thresholds are shown during checkout and may change without notice.

Orders are typically prepared for shipment on business days after payment is approved, intake is complete, and a licensed provider has approved the prescription. Orders placed after the daily processing cutoff, on weekends, or on holidays may ship the next business day.

Shipping timelines are estimates only. Carrier delays, weather, address issues, payment review, medication availability, and provider or pharmacy review may affect delivery timing.

Payment Methods

Available payment methods are displayed at checkout. Payment availability may vary by order, subscription status, and provider review requirements.

Refunds and Returns

Sequel medications ship via licensed U.S. pharmacies. Because compounded and prescription medications cannot be resold once dispensed, all sales are final and we cannot accept returns once an order has shipped. Refunds are limited to cases such as a shipping error, damaged shipment, or a defect confirmed by the pharmacy.

If your order arrives with missing, incorrect, or damaged items, contact hello@joinsequel.com promptly with your order details so our support team can review the issue.

Cancellation requests must be submitted before an order has been processed by the pharmacy. Once an order has shipped, cancellation may no longer be available. For questions about an order, contact hello@joinsequel.com.

Subscription Services and Payment

Where Sequel offers a subscription, the price, billing frequency, payment timing, and included services are disclosed during enrollment or in your account. Assessment and medication charges may be collected in advance where disclosed; payment does not guarantee clinical approval or a prescription.

Review the applicable subscription and checkout terms before confirming an order. Services, consultations, labs, medications, and support included in a plan may vary. A subscription may renew until canceled under its disclosed terms.

Subscription Cancellation

You may request cancellation through the available account process or by contacting hello@joinsequel.com. Applicable notice periods, the effective cancellation date, and any remaining charges are governed by the terms disclosed for your plan. Canceling future renewals does not automatically cancel services already delivered or medication already ordered or dispensed.

Subscription Refunds

Refund eligibility depends on the purchased service or plan, its disclosed terms, and the status of any provider or pharmacy work. Contact hello@joinsequel.com to request review if a provider determines you are ineligible, an order is incorrect or damaged, or you have another billing concern. Do not return medication without instructions from the dispensing pharmacy.

For multi-month or bundled plans, the applicable terms determine how completed services, shipments, and bundle pricing affect a cancellation or refund. Sequel's Terms of Service also apply.